Question 1

Where are you located?

Accepted Answer

Rush Creations is located in Sydney Australia. I run my boutique from my home in Rouse Hill.

Question 2

Am I able to visit your boutique?

Accepted Answer

Yes, you definitly can!
 
My Rousehill Boutique is by appointment only and is open
Monday - Friday 4:00pm - 7:00pm
Saturday - Sunday 10:00am - 4:00pm
 
Click here (javascript:void(0))to book an appointment

Question 3

Does Rush Creations ship internationally?

Accepted Answer

We ship to most overseas countries with a competitive shipping cost. We use DHL Express or Australia Post. 
 
Fell free to contact me (javascript:void(0))for urgent shipping requests and quotes.

Question 4

How long will it take until I receive my order?

Accepted Answer

Usually all orders are mailed out within a day of receiving payment. However, some orders may be large or intricate and they may take up to a week to mail out due to handcrafting each piece.
 
Our website also has an Order Tracking facility through which we will keep you updated on the progress of your order.

Question 5

How will my item be packaged?

Accepted Answer

All the jewellery is delicately packaged in a Rush Creations white jewellery box and wrapped in bubble wrap for safe handling.

Question 6

How long will a "Sold Out" item take to be restocked?"

Accepted Answer

Most items will not be out of stock unless I can not get a particular type of bead because the supplier is out of stock so each item will vary due to the supplier demand. Please feel free to email me (mailto:rushcreation@rushcreations.com.au?subject=Stock Level Enquiry)for a more secific time frame.

Question 7

How secure is the website when using credit cards on line?

Accepted Answer

Rush Creations does not see any of your credit card details as the payments are sent electronically via a secure gateway which makes the experience seamless.
 
The bank will electronically verify your details and will then send Rush Creations an email with a status of approved or declined.

Question 8

What materials do you use in your jewellery and how is the quality?

Accepted Answer

Our jewellery is crafted from high-quality materials, including genuine Swarovski Elements, freshwater pearls, exquisite man-made pearls, and the highest grade cubic zirconia (diamond simulants). Each piece is meticulously crafted and finished with fine jewellery settings, making them perfect keepsakes. They are coated in tarnish-resistant plating to ensure longevity. All our pieces are nickel-free, hypoallergenic, and guaranteed to exceed expectations. If you don't love your purchase, simply return it! (Excluding 'Sale' items, earrings, and selected stock - see Returns for details)

Question 9

Do the images on your website accurately reflect how the products actually look?

Accepted Answer

Our images have been digitally enhanced and we have made every effort to ensure the product colours shown on the Rush Creations Bridal Jewellery website are as close as possible to the actual colours, however, some computer screens may show slight variations.

Question 10

Will my jewellery tarnish?

Accepted Answer

All our range is plated in quality tarnish resistant plating. The highest quality tarnish resistant plating available is rhodium. Rhodium will not tarnish easily or quickly, even if exposed to moisture. 
 
Not all our ranges are plated in rhodium. Please check the descriptions of each item to determine if it is plated in rhodium or another quality tarnish resistant plating.

Question 11

What is rhodium plating?

Accepted Answer

Rhodium is silver, high quality which will ensure jewellery does not tarnish easily or quickly. Rhodium is also hypoallergenic.
 
More expensive than gold by weight, rhodium is one of the rarest and most valuable precious metals (a member of the platinum metal group). White gold is often plated with a thin rhodium layer to improve its appearance, while sterling silver is often rhodium plated for tarnish resistance. 
 
Items which are stated as plated in rhodium on our website are plated in genuine rhodium. Rhodium is an expensive metal, so expect to pay a little more for jewellery which features the real thing.

Question 12

Can I request a custom design?

Accepted Answer

Yes, I love bringing brides' visions to life. Please send me a message with your ideas or book an appointment to see me in person. All custom designs require a minimum of 4 weeks to complete. You will be involved in every step of the design process. A quote will be provided, and a 30% non-refundable deposit is required before the design is completed.

Question 13

What is the process when I make an appointment to view your products at your boutique?

Accepted Answer

I love meeting with my brides face to face if possible. Once you book an appointment, you will be sent my address to view the products at Rouse Hill, NSW where you will be able to try on any items. You will then place an order and a deposit of 30% is paid. You will be notified a week before your order is complete for you to pick up. Your order can be shipped for an additional cost if you prefer not to come back. 
 
For urgent orders, if the item is in stock you may take it home with you when you visit our boutique.

Question 14

How can I return an item?

Accepted Answer

To initiate a return (exchange or refund), please contact us at contact@rushcreations.com.au or call 0425 357 312 within 4 days of receiving your order. Earrings cannot be returned due to hygiene reasons. Ensure the item is in its original condition, unworn, and accompanied by the original receipt. We reserve the right to charge for the full cost if the item is worn or damaged.

FREQUENTLY ASKED QUESTIONS

Call
0425 357 312

Email
contact@rushcreations.com.au

More Questions?
Click Here

FREQUENTLY ASKED QUESTIONS

Call 0425 357 312

Email contact@rushcreations.com.au

More Questions? Click Here

Call
0425 357 312

Email
contact@rushcreations.com.au

More Questions?
Click Here