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Here are some of our answers to questions we get frequently asked.

If you have any questions that we haven't covered, feel free to contact me using any of the options below.

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0425 357 312
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  • Where are you located?
    Rush Creations is located in Sydney Australia. I run my boutique from my home in Rouse Hill.
  • Am I able to visit your boutique?
    Yes, you definitly can! My Rousehill Boutique is by appointment only and is open Monday - Friday 4:00pm - 7:00pm Saturday - Sunday 10:00am - 4:00pm Click here to book an appointment
  • Does Rush Creations ship internationally?
    We ship to most overseas countries with a competitive shipping cost. We use DHL Express or Australia Post. Fell free to contact me for urgent shipping requests and quotes.
  • How long will it take until I receive my order?
    Usually all orders are mailed out within a day of receiving payment. However, some orders may be large or intricate and they may take up to a week to mail out due to handcrafting each piece. Our website also has an Order Tracking facility through which we will keep you updated on the progress of your order.
  • How will my item be packaged?
    All the jewellery is delicately packaged in a Rush Creations white jewellery box and wrapped in bubble wrap for safe handling.
  • How long will a "Sold Out" item take to be restocked?"
    Most items will not be out of stock unless I can not get a particular type of bead because the supplier is out of stock so each item will vary due to the supplier demand. Please feel free to email me for a more secific time frame.
  • How secure is the website when using credit cards on line?
    Rush Creations does not see any of your credit card details as the payments are sent electronically via a secure gateway which makes the experience seamless. The bank will electronically verify your details and will then send Rush Creations an email with a status of approved or declined.
  • Will I be thrilled with the quality of each piece?
    Our collections are made from high quality materials including genuine Swarovski Elements, freshwater pearls, exquisite man-made pearls and the highest grade cubic zirconia (diamond simulants). Each piece is made with exceptional craftsmanship and finished with fine jewellery settings. These are perfect keepsakes, made to last and coated in tarnish resistant plating to stand the test of time. Of course, all our pieces are nickel free, hypoallergenic and guaranteed to exceed expectations. If you don't love your purchase, simply return it! (Excluding 'Sale" item, earrings and selected stock - see Returns for details)
  • Do the images on your website accurately reflect how the products actually look?
    Our images have been digitally enhanced and we have made every effort to ensure the product colours shown on the Rush Creations Bridal Jewellery website are as close as possible to the actual colours, however, some computer screens may show slight variations.
  • Will my jewellery tarnish?
    All our range is plated in quality tarnish resistant plating. The highest quality tarnish resistant plating available is rhodium. Rhodium will not tarnish easily or quickly, even if exposed to moisture. Not all our ranges are plated in rhodium. Please check the descriptions of each item to determine if it is plated in rhodium or another quality tarnish resistant plating.
  • What is rhodium plating?
    Rhodium is silver, high quality which will ensure jewellery does not tarnish easily or quickly. Rhodium is also hypoallergenic. More expensive than gold by weight, rhodium is one of the rarest and most valuable precious metals (a member of the platinum metal group). White gold is often plated with a thin rhodium layer to improve its appearance, while sterling silver is often rhodium plated for tarnish resistance. Items which are stated as plated in rhodium on our website are plated in genuine rhodium. Rhodium is an expensive metal, so expect to pay a little more for jewellery which features the real thing.
  • Do you offer custom design
    Yes, I love making brides' visions come to life. Please send me a message with your ideas or make a booking to see me in person. All designs require a minimum of 4 weeks to make and complete. You will be involved in every step of the design process. All designs will be given a quote and 30% non refundable deposit is taken before the design is completed.
  • What is the process when I make an appointment to view your products at your boutique?
    I love meeting with my brides face to face if possible. Once you book an appointment, you will be sent my address to view the products at Rouse Hill, NSW where you will be able to try on any items. You will then place an order and a deposit of 30% is paid. You will be notified a week before your order is complete for you to pick up. Your order can be shipped for an additional cost if you prefer not to come back. For urgent orders, if the item is in stock you may take it home with you when you visit our boutique.
  • What is your returns policy?
    All returns (exchange or refund) must be authorised by me. You will need to contact myself at or call me on 0425 357 312 prior to proceeding with the return. Please be aware our returns policy is only applicable up to 4 days after you as the customer has physically received the order. Unfortunately, due to hygiene reasons, earrings cannot be returned for an exchange or refund. All our earrings are taken on our mannequin so, it gives you an indication of the style. If you wish to exchange or refund an item(s) you will need to make sure of the following: • Contact has been made within 4 DAYS of receiving the item(s). • The item(s) is in its original purchase condition and is unworn and unmarked. • The item(s) has not been worn or tampered with in any way. • The item(s) is accompanied by the original purchase receipt/invoice. Rush Creations Bridal Jewellery reserves the right to charge for the full cost of the product, if we deem that item has been worn or damaged in any way.
  • What is Afterpay?
    Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
  • How do I use Afterpay?
    Simply shop online or in-store (where available) and add items to your shopping bag and checkout as normal. At the checkout choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
  • Where can I use Afterpay?
    Afterpay can be applied to purchases made across my entire online store.
  • How does the payment schedule work?
    All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
  • What if I can’t pay an Afterpay instalment?
    If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
  • Where can I find common questions about Afterpay payments?
    Check out the Afterpay Payments FAQ
  • When will my items be delivered if I use Afterpay?
    Afterpay orders are delivered as per our standard shipping time frame after you complete your order online. Visit my shipping page for more information.
  • Is there a limit to how much I can spend on a single transaction?
    Yes, transaction value limits apply to purchases made on the retailer website using Afterpay.
  • What products are not eligible for purchase using Afterpay?
    Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.
  • How do I return or exchange an item purchased using Afterpay?
    If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at
  • Where can I find out more about Afterpay?
    If you would like to know more about Afterpay, visit the Afterpay website for a comprehensive list of FAQs, terms, as well as Afterpay’s Privacy Policy, which can be found at If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.
  • Do you sell wholesale?
    Yes, we do sell wholesale. You will need to have a registered business with an ABN to qualify for a wholesale account.
  • How do I qualify for a Wholesale Account?
    You can qualify for a wholesale account by completing an application form. Click here to complete and submit the application form online. In addition, you will need to agree to and follow our resale policies. I am the owner of a business that I believe in. With that in mind, I want to support your business that you believe in too. I have collaborated with businesses all over the world and I am always looking for continued growth with businesses. I will therefore review your application and get a response back to you within 1-2 business days.
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