FREQUENTLY ASKED QUESTIONS
Here are some of our answers to questions we get frequently asked.
If you have any questions that we haven't covered, feel free to contact me using any of the options below.



Call
0425 357 312
More Questions?
Click Here
Yes, you definitly can!
My Rousehill Boutique is by appointment only and is open
Monday - Friday 4:00pm - 7:00pm
Saturday - Sunday 10:00am - 4:00pm
Click here to book an appointment
We ship to most overseas countries with a competitive shipping cost. We use DHL Express or Australia Post.
Fell free to contact me for urgent shipping requests and quotes.
Usually all orders are mailed out within a day of receiving payment. However, some orders may be large or intricate and they may take up to a week to mail out due to handcrafting each piece.
Our website also has an Order Tracking facility through which we will keep you updated on the progress of your order.
Most items will not be out of stock unless I can not get a particular type of bead because the supplier is out of stock so each item will vary due to the supplier demand. Please feel free to email me for a more secific time frame.
Our jewellery collections are crafted from high-quality materials, including genuine Swarovski Elements, freshwater pearls, exquisite man-made pearls, and the highest grade cubic zirconia (diamond simulants). Each piece is meticulously crafted and finished with fine jewellery settings, making them perfect keepsakes. They are coated in tarnish-resistant plating to ensure longevity. All our pieces are nickel-free, hypoallergenic, and guaranteed to exceed expectations. If you don't love your purchase, simply return it! (Excluding 'Sale' items, earrings, and selected stock - see Returns for details)
All our range is plated in quality tarnish resistant plating. The highest quality tarnish resistant plating available is rhodium. Rhodium will not tarnish easily or quickly, even if exposed to moisture.
Not all our ranges are plated in rhodium. Please check the descriptions of each item to determine if it is plated in rhodium or another quality tarnish resistant plating.
Rhodium is silver, high quality which will ensure jewellery does not tarnish easily or quickly. Rhodium is also hypoallergenic.
More expensive than gold by weight, rhodium is one of the rarest and most valuable precious metals (a member of the platinum metal group). White gold is often plated with a thin rhodium layer to improve its appearance, while sterling silver is often rhodium plated for tarnish resistance.
Items which are stated as plated in rhodium on our website are plated in genuine rhodium. Rhodium is an expensive metal, so expect to pay a little more for jewellery which features the real thing.
Yes, I love bringing brides' visions to life. Please send me a message with your ideas or book an appointment to see me in person. All custom designs require a minimum of 4 weeks to complete. You will be involved in every step of the design process. A quote will be provided, and a 30% non-refundable deposit is required before the design is completed.
I love meeting with my brides face to face if possible. Once you book an appointment, you will be sent my address to view the products at Rouse Hill, NSW where you will be able to try on any items. You will then place an order and a deposit of 30% is paid. You will be notified a week before your order is complete for you to pick up. Your order can be shipped for an additional cost if you prefer not to come back.
For urgent orders, if the item is in stock you may take it home with you when you visit our boutique.
To initiate a return (exchange or refund), please contact us at contact@rushcreations.com.au or call 0425 357 312 within 4 days of receiving your order. Earrings cannot be returned due to hygiene reasons. Ensure the item is in its original condition, unworn, and accompanied by the original receipt. We reserve the right to charge for the full cost if the item is worn or damaged.